VIRTUAL CARE
Telehealth Policies
Everything you need to know about your remote healthcare experience, ensuring a secure, professional, and compliant path to wellness.
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Privacy & Security
HIPAA Compliance
We strictly adhere to HIPAA regulations to ensure your protected health information is handled with the highest standard of confidentiality and care.
Secure Platform
All virtual visits are conducted via an encrypted, medical-grade platform designed to prevent unauthorized access and maintain the integrity of your consultation.
Data Protection
Your medical records and personal data are stored in a secure environment with multi-layered encryption, restricted provider access, and continuous monitoring.
Technical Requirements
To ensure a smooth and effective virtual visit, please review these connectivity guidelines before your appointment.
Internet Speed
A stable broadband connection (Wi-Fi or 4G/5G) is recommended. Aim for at least 10 Mbps download/upload speed for HD video quality.
Devices
You can join from a smartphone, tablet, or computer. Ensure your device has a working camera, microphone, and speakers or a headset.
Privacy Settings
Allow camera and microphone access in your browser or app settings. Conduct your visit from a private, well-lit indoor area.
Appointment Guidelines
- Cancellation: Please provide at least 24 hours' notice if you need to cancel or reschedule your virtual visit. This allows us to offer the time slot to another patient in need of care.
- Late Arrival: To maintain the quality of care for all patients, it is necessary to be on time for your appointment. Â If you are unable to connect within this timeframe, your appointment may need to be rescheduled.
- Rescheduling: You can easily reschedule your appointment through the Patient Portal or by contacting our support team directly during business hours.
- Technical Readiness: We recommend logging in 5 minutes early to test your camera and microphone, ensuring a smooth and uninterrupted consultation.